Refund policy

Right of Withdrawal from the Contract

You have the right to withdraw from this contract without giving any reason within 14 days from the date of receipt of the goods.
To exercise the right of withdrawal, please inform us by e-mail or in writing at our address.

Limitations of the Right of Withdrawal

The right of withdrawal cannot be exercised for goods that have been opened and thereby diminished in value (e.g., opened packs of cards, torn protective packaging).

The right of withdrawal also does not apply to goods made to order (e.g., playmats or boxes with custom printing).

Procedure for Returning Goods

  • Goods must be returned undamaged, complete, and preferably in their original packaging.

  • The cost of returning goods is borne by the buyer.

  • Refunds will be made within 14 days of receiving the returned goods, by the same method of payment used for the original transaction, unless otherwise agreed.

  • The seller is entitled to withhold the refund until the goods have been received or the buyer has provided proof that the goods have been sent back.

Complaints (Claims)

If a defect appears in the purchased goods (e.g., a manufacturing defect, missing contents), you have the right to make a complaint within 24 months of receipt.

Complaints can be submitted by e-mail or by sending the goods to our address together with a description of the defect and a copy of the proof of purchase.

You will be informed of the outcome of your complaint no later than 30 days after it has been submitted.

Withdrawal Form

For your convenience, you can use the following withdrawal form:

Withdrawal Form (complete and send only if you wish to withdraw from the contract)

Recipient:
Junsun Hwang – Flicky
Varšavská 715/36, Prague 2
E-mail: support@flicky.cz

I hereby give notice that I withdraw from the contract of purchase of the following goods:

  • Name/type of goods: __________

  • Order number: __________

  • Date of order / receipt: __________ / __________

Consumer details:

  • Name and surname: __________

  • Address: __________

  • E-mail / telephone: __________

  • Bank account number for refund (if applicable): __________

Date: __________
Signature (only if submitted on paper): __________

Out-of-Court Dispute Resolution

The consumer has the right to resolve potential disputes with the seller through the Czech Trade Inspection Authority (www.coi.cz).

The consumer also has the option to use the European Union’s online dispute resolution platform, available at: https://ec.europa.eu/consumers/odr.

Contact for Returns and Complaints

Junsun Hwang
Varšavská 715/36, Prague 2
E-mail: support@flicky.cz
Phone: +420 773 715 754